The irony here is that I already own 3 other WD external drives, and they have been running fine for several years on our two Mac computers for photo and backup uses. Like many other Users here, I recently bought a new external WD drive.

(Note: I am posting this same message in response to several topics in this Forum, since the symptoms sounded similar to mine and I suspect WD software is causing them.) July 2015 Solution for Multiple Problems with a New ‘My Passport for Mac’ Or is there some files it has installed on the MacBook hidden away somewhere which I can delete?

As a first step does anyone know where I can get hold of older WD software such as Drive Utilities (I think that was the one which did it). I think the disks are okay and maybe if I can get hold of older WD software from 2014 then I can backtrack and put it back the way it was. I have a huge amount of data backed up on all of these disks. I am very loathe to plug in my other 2 MyBook 3TB drives in case these also vanish or become unuseable for this same reason. Disk Utilities says “Error: A disk with a mount point is required”. It sees the drive at first, but then it vanishes within 5 seconds. So I tried the My Book again, using Disk Utilities in the MacBook. I have an older (2014) WD Drive Utilities install-software on a MyPassport drive so I plugged in the USB for that drive, same problem, that is also greyed out and then vanishes from the desktop. So I thought it must be the new update so I uninstalled it using the WD Uninstall program. The desktop icon for the WD drive reappeared, but greyed out, then vanished. I pulled out the USB cable and put it back into the MacBook. Immediately after installing WD Drive Utilities and trying it out the WD disk on the desktop greyed out, then vanished completely. Only 1 installed at a time using the USB port.īut the system told me there is a WD update so I installed it. I have just been using one of my 4TB My Book external disks on a MacBook AIR running 10.10.4Īll well and good.

Wd drive utility mac